Downloading problems are very rare and are generally very easily rectified.
Before asking for any technical support please check these points:
If Are you having a problem downloading the PDF File
1. Are you running the up-to-date version of Adobe Acrobat Reader? If not, you can download the latest version for FREE at http://get.adobe.com/reader/
2. Have you tried to download and open other PDF files from the net. Did they work?
If you do require technical support you can contact our support desk: